Dedham, United States | Posted on 06/08/2023 Seeking a user-focused Help Desk Specialist to join our team. As the first point of contact for end user issues, you will provide efficient and effective support. Your responsibilities include triaging and troubleshooting problems, resolving issues, escalating issues where needed and ensuring timely solutions to maintain a smooth technology experience. Monitor inbound help desk tickets through various channels (phone, email, chat). Initial triage and troubleshooting of incidents Resolve basic PC, smartphone, tablet, printer and access related issues Escalate complex system, network or hardware related issues to the appropriate team member Properly tag and classify tickets to drive accurate reporting Follow up on closed tickets to ensure customer satisfaction Analyze closed tickets to determine common themes Draft and publish knowledge base articles to address common requests and/or issues Shadow IT Asset Management, Network, Infrastructure and security teams as time allows to build additional skills to aid in troubleshooting Requirements A strong work ethic coupled with a curious mind, a willingness to learn and a desire for growth in the IT field Strong written and verbal communication skills 1 – 2 years of IT experience (Helpdesk, Asset Management, and/or Infrastructure) Experience working within a ticketing system (Zendesk, Servicenow, Jira, etc) Experience with Microsoft O365 Medical & Dental Insurance through Blue Cross Blue Shield Vision Coverage through VSP Generous Paid-Time-Off Program Fidelity Investments 401k Disability, Life, Accident & Illness Insurance Packages Discounted Fitness Memberships Free & Discounted Work/Life Resources On-Demand Professional & Leadership Development #J-18808-Ljbffr
Quality Carriers seeks Class A Regional Owner Operators to haul bulk liquid chemicals safely across assigned regional lanes. Partner with one of North Americas largest chemical carriers, leveraging a strong terminal and affiliate network. Responsibilities include safe ...
...Job Description Job Description Assistant dog trainer able to handle all breeds and temperaments and learn and grow under a Head Trainer. Be able to walk dogs, socialize, train basic obedience, and problem solve behavior issues with the help of the Head Trainer. Customer...
Timber Health is hiring a founding Lead Health & Wellness Coach to build our holistic coaching program from the ground up the consultation frameworks, the tools... ...it, and work directly with leadership.Location Remote. Open only to candidates residing in Arizona, Florida...
...Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries.ROLEAs Industry Product Marketing Director (High Tech), youll lead Propels market...
...Inc. Position Type: Full-Time, Live-In Required About the farm Nonprofit farm committed to regenerative, chemical-free... ...Position Summary We are seeking a full-time, live-in Farm Manager with deep expertise in regenerative agriculture and strong leadership...